Embroidery FAQ

Aprons R Us
Hayward, CA
Phone: 510-703-8732
Fax: 510-782-6752

Sales and Customer Service info@apronsrus.com
If the above link does not work, you can copy and paste the address into your email program.

Q. Do you have minimums?

A. NO! We can complete any quantity on embroidery 1-1000+. In certain cases, it is unwise to order in low quantities. Setup charges for low quantities are not cost effective for you.

Q. Can I mix sizes and colors?

A. Yes, if each item you order uses the same embroidery design, placement & thread colors, You may combine items of the same style and embroidery location. So, you can order a combination of sizes, colors, and youth, ladies, men’s style plus a variety of brands to receive volume discounts on embroidery. For instance, if you order 12 Long Sleeve Royal Blue Polo’s, 12 short Sleeve red Polo’s, 6 Youth green polo’s, and 6 pink Ladies Polo’s you are entitled to receive the volume discounts on the embroidery. Volume discounts on the actual apparel are within a family of products. For instance, same style you can choose ladies, men’s, youth, variety of sizes and colors to meet minimum requirements. You can, for instance, purchase 3 green polo men’s, 3 red polo’s ladies, and 8 youth navy polo’s to reach minimum requirements for volume discounts on items.

Please note, colors and apron / shirt styles may vary from order to order. Also if you are ordering multiple colors at the same time the apron shirt style may vary.

Q. What is your turnaround time?

A. Our items are all custom made using quality material and taking great care in craftsmanship. Although our turnaround time will vary depending on the volume of orders, they will generally ship in less then 2 weeks.

Q. What is Embroidery Digitizing and what is the cost?

A. Digitizing is the process of taking the customer’s artwork or digital picture
and converting the design into stitches that are stored in a computer file which
the embroidery machine can read. Aprons R Us charges $8 per 1000 stitches with a minimum of $45. To begin digitizing a design a charge of $45 will be collected and you will be charged for the difference upon completion of approved design.

Q. How can I send an art image or design to you for Embroidery Digitizing?

A. We will accept any format as long as the image is clear. If the image isn't clear we will contact you. We can read the following formats: tif, gif, jpg, cdr, ai, eps and wmf. We prefer eps, ai, wmf, or high resolution jpg. As with any digital process, the better the image the better the final product.
Send to info@apronsrus.com.

Q. Can I get an actual embroidery proof?

A. Yes, first we will send you a scanned imaged of the embroidery for your
approval via email. If you still need an actual embroidery proof, we can stitch on a pellon sheet at the single unit cost and send to you.

Q. May I cancel an order?

A. You probably won't have time. We place your order with the distributor by the end of the business day and it arrives in our location in 1 to 4 days, if you cancel an order then you must pay a restocking fee of 25% (which distributors charge us) plus the shipping back to the distributor. Rule of thumb: Be sure before your order because we have a very fast turn around and the process starts immediately. We strive to provide affordable quality embroidery. This is very competitive business and margins are not high so be confident of your purchase decision, it cost everyone to reverse a purchase.

Q. I still have questions how can I contact a real person?

A. Call us at 510-703-8732 or send e-mail to info@apronsrus.com